Privacy Policy

Welcome to Pizza Ranch. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ranch-pizzas.world, place orders, use our services, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services immediately.

This Privacy Policy applies to all information collected through our website, mobile applications, online ordering platforms, loyalty programs, and any related services, sales, marketing, or events (collectively, the "Services"). We operate in the United States and comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission Act (FTC Act).

1. Who We Are

Pizza Ranch is a food service business dedicated to delivering delicious, fresh, and high-quality pizza and related food products to our valued customers. We operate through our website and associated digital platforms.

For all privacy-related inquiries, requests, or concerns, please contact us using the information provided above or in Section 14 of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, sign up for our newsletter, participate in promotions, or contact our customer support, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: First name, last name, username, and similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and other similar contact data.
• Account Credentials: Passwords, security questions, and similar authentication information used to access your account.
• Payment Information: Credit or debit card numbers, billing address, and other financial data required to process transactions. Please note that full payment card numbers are processed by our secure third-party payment processors and are not stored directly on our servers.
• Order Information: Details of pizzas, food items, and products you have ordered or inquired about, including special dietary requests and preferences.
• Loyalty Program Data: Points balances, rewards history, and preferences if you participate in any loyalty or rewards program we operate.
• Communications: Any messages, feedback, complaints, or other communications you send to us via email, contact forms, or other channels.
• User-Generated Content: Reviews, ratings, photographs, or other content you choose to submit to us.

2.2 Information Collected Automatically

When you access or use our website and digital Services, we automatically collect certain technical and usage information through cookies, web beacons, pixel tags, log files, and similar tracking technologies. This automatically collected information may include:

• Device Information: Hardware model, operating system and version, unique device identifiers, mobile network information, browser type and version, and similar device data.
• Log Data: Internet Protocol (IP) address, browser type, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, referring URLs, and other diagnostic data.
• Usage Data: Information about how you interact with our Services, including clickstream data, pages viewed, links clicked, search queries entered, items added to your cart, and your ordering patterns and preferences.
• Location Data: General geographic location based on your IP address. If you grant permission, we may collect more precise geolocation data to assist with delivery services and locating nearby restaurant locations.
• Cookie and Tracking Technology Data: Information collected through cookies, web beacons, and similar technologies as described in Section 9 of this policy.

2.3 Information from Third Parties

We may also receive information about you from third parties, including:

• Social Media Platforms: If you connect to our Services through a social media account (such as Facebook, Google, or Apple), we may receive information from that platform such as your name, email address, profile picture, and friend list, depending on your privacy settings on that platform.
• Analytics Providers: Data from third-party analytics services that help us understand how users interact with our website.
• Advertising Partners: Information from advertising networks that help us deliver relevant promotional content.
• Delivery Platforms: Order and contact information shared by third-party delivery service providers through whom you may have placed an order for our food products.
• Payment Processors: Confirmation and verification data related to your transactions.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including managing payments and coordinating deliveries.
• Create, maintain, and manage your user account.
• Communicate with you about your orders, including order confirmations, updates, and receipts.
• Provide customer support and respond to your inquiries, complaints, and feedback.
• Administer loyalty programs, promotions, contests, and special offers.

3.2 Improve and Personalize Our Services

• Analyze usage patterns and trends to improve our website, menu offerings, and overall user experience.
• Personalize the content, recommendations, and offers you see on our platform based on your preferences and ordering history.
• Develop new products, features, and services.
• Conduct internal research, data analysis, and testing to improve our business operations.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, and marketing communications about our products, special offers, and events, subject to your marketing preferences and applicable law.
• Deliver targeted advertising on our platform and on third-party websites and social media platforms.
• Contact you with information we think may be of interest to you, including new menu items and limited-time deals.
• You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Enforce our Terms of Service and other agreements.
• Detect, investigate, and prevent fraudulent transactions, abuse, security incidents, and other harmful or illegal activities.
• Protect the rights, property, and safety of Pizza Ranch, our customers, and others.
• Fulfill our tax obligations and maintain accurate financial records as required by U.S. law.

4. Legal Basis for Processing

We process your personal information on the following legal grounds under applicable U.S. law:

• Contract Performance: Processing necessary to fulfill your orders, manage your account, and deliver the services you have requested from us.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services, preventing fraud, and marketing our products, where these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including tax laws, food safety regulations, and legal reporting requirements.
• Consent: Where we rely on your consent to process your personal information, such as for certain marketing communications or optional features. You may withdraw your consent at any time.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to facilitate our Services on our behalf. These service providers have access to your personal information only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose. Categories of service providers include:

• Payment Processors: To securely process your payment transactions.
• Delivery Partners: To coordinate the delivery of your food orders to your specified address.
• Cloud Hosting and IT Services: To host and maintain our website, databases, and technical infrastructure.
• Email and Communications Platforms: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior patterns.
• Customer Support Tools: To manage and respond to customer inquiries efficiently.
• Advertising Networks: To deliver targeted advertising to you on and off our platform.

5.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental or law enforcement request.
• Protect and defend the rights or property of Pizza Ranch.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

5.3 Business Transfers

If Pizza Ranch is involved in a merger, acquisition, asset sale, financing, or any other business transaction, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you participate in a co-branded promotion or agree to have your information shared with a specific partner.

6. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment information is encrypted using secure protocols.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need that information to operate, develop, or improve our Services. These individuals are bound by confidentiality obligations.
• Secure Payment Processing: We work with PCI-DSS compliant payment processors to handle all financial transactions securely.
• Regular Security Assessments: We conduct periodic security reviews, vulnerability assessments, and audits of our systems and processes.
• Incident Response: We maintain an incident response plan to quickly address and mitigate any data security incidents.
• Employee Training: Our staff receives regular training on data privacy and security best practices.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing mechanisms for you to exercise them.

7.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you, including information about how we process it.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law or legitimate business necessity.
• Right to Opt-Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time. You can do so by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you are entitled to the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect, use, disclose, and sell or share about you.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to that which is necessary for providing the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of goods or services because you exercised your privacy rights.

To submit a California privacy rights request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will verify your identity before fulfilling your request and will respond within 45 days as required by the CCPA/CPRA.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: ranch-pizzas.world (via our contact form)

We will acknowledge receipt of your request within 10 business days and will fulfill your request within 45 days, extendable by an additional 45 days where necessary. We may need to verify your identity before processing your request to ensure the security of your information.

8. Data Retention

We retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

When your personal information is no longer needed, we will securely delete or anonymize it. In some cases, we may anonymize your information so that it can no longer be associated with you, in which case we may retain and use this anonymized information indefinitely without further notice.

9. Cookies and Tracking Technologies

Our website and Services use cookies, web beacons, pixel tags, scripts, and other tracking technologies to enhance your experience, analyze usage, and deliver relevant advertising. Below is a brief overview of our cookie practices:

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functions such as security, account login, and order processing. These cannot be disabled.
• Performance and Analytics Cookies: These collect information about how you use our website, such as which pages you visit most often, to help us improve our Services. We use tools such as Google Analytics.
• Functionality Cookies: These allow our website to remember your preferences (such as your language, location, and dietary preferences) to provide a more personalized experience.
• Targeting and Advertising Cookies: These track your browsing activity across websites to build a profile of your interests and deliver targeted advertising relevant to you.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings or through our cookie consent tool available on our website. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that if you disable certain cookies, some features of our website may not function properly.

For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your preferences, please refer to our full Cookie Policy, which is available on our website at ranch-pizzas.world.

10. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable laws protecting the privacy of minors. If you are under 18 years of age, you are not permitted to use our Services or provide any personal information to us. If you believe that we have inadvertently collected personal information from a child under 18, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

Parents and guardians are encouraged to monitor their children's online activity and to help enforce this policy. We encourage parents and guardians who are aware of any instances where a child has provided us with personal information without appropriate consent to contact us immediately.

11. International Data Transfers

Pizza Ranch is based in the United States, and our Services are primarily directed at users within the United States. If you are accessing our Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers and central databases are located.

The United States may not have data protection laws equivalent to those in your country of residence. However, we are committed to ensuring that your personal information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

By using our Services, you consent to the transfer of your personal information to the United States. If you have any concerns about international data transfers, please contact us at [email protected].

Where we transfer personal information internationally, we take appropriate measures to ensure that adequate protections are in place, including the use of contractual safeguards, data processing agreements, and compliance with applicable data transfer mechanisms.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Ranch. These third-party platforms have their own privacy policies, and we have no responsibility or liability for their content, privacy practices, or policies. We encourage you to review the privacy policy of every website you visit before providing any personal information.

The inclusion of a link on our website does not imply endorsement of the linked site or service by Pizza Ranch. Your interactions with these third-party sites are governed solely by their respective terms and privacy policies, not ours.

13. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites and online services. Because there is no universal standard for how companies should respond to DNT signals, our website does not currently respond to browser DNT signals. We do, however, provide you with choices regarding data collection and use as described in this Privacy Policy and our Cookie Policy.

California law (California Business and Professions Code Section 22575) requires us to disclose whether we honor "Do Not Track" signals. As stated above, we do not currently honor DNT signals. You may, however, opt out of certain tracking activities as described in Section 9 of this Privacy Policy.

14. How to File a Privacy Complaint

If you have concerns about our privacy practices or believe that we have not complied with this Privacy Policy or applicable privacy law, we encourage you to contact us first so that we can address your concerns directly.

14.1 Contact Pizza Ranch

Please direct all privacy-related complaints and inquiries to:

We will acknowledge your complaint within 10 business days and work to resolve your concern within 30 business days. Where a longer resolution period is required, we will notify you and provide you with an estimated timeline.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response to your privacy complaint, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following regulatory bodies oversee consumer privacy and data protection matters:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including the FTC Act, which prohibits unfair or deceptive practices in commerce, including those related to data privacy. You may file a complaint with the FTC at www.ftc.gov/complaint or by calling 1-877-382-4357.
• California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint with the California Privacy Protection Agency, which enforces the CCPA/CPRA. You may contact the CPPA at cppa.ca.gov.
• State Attorney General: Your state's Attorney General may also have authority to investigate privacy-related complaints. You can locate your state Attorney General's office through the National Association of Attorneys General at www.naag.org.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date at the top of this Privacy Policy. In the case of material changes, we may also provide you with more prominent notice, such as sending you an email notification or displaying a banner on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should discontinue using our Services and contact us to request deletion of your personal information.

16. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We welcome your feedback and are committed to addressing your concerns promptly and transparently.

When contacting us regarding a privacy matter, please include your name, contact information, and a clear description of your request or concern so that we can assist you as efficiently as possible. For requests to exercise your privacy rights, please indicate the specific right you wish to exercise (e.g., access, correction, deletion).